PLEASE READ THESE CANCELLATION AND REFUND TERMS CAREFULLY. BY SUBSCRIBING TO THE SERVICES THROUGH THE PLATFORM, YOU AGREE TO BE BOUND BY ALL OF THE BELOW CANCELLATION AND REFUND TERMS.
Eastri Technologies Private Limited (“Company”, “we”, “us”, or “our”), having its office at 811, Rajhans helix 3, Ghatkopar, Mumbai, Maharashtra – 400077, India, owns and operates the website https://eastri.com (the “Platform”). This Cancellation and Refund Policy form a part of the Terms of Use and is a legally binding agreement between you (the user accessing or availing the Services, hereinafter referred to as “User” or “you”) and the Company.
Please ensure that you also read our Privacy Policy and Terms of Use as they, together with this Cancellation and Refund Policy, constitute the complete Agreement between you and the Company.
The Company facilitates Helping Services through trained Experts on an on-demand basis. This Cancellation and Refund Policy applies to any Fee paid/payable for availing these Services. Your payment signifies acceptance of this Policy.
We reserve the right to modify or amend this Policy at any time. Continued use of Services means acceptance of the updated Policy.
2.1 You may cancel or reschedule a booking up to 1 hour before the scheduled slot without charges.
2.2 Cancellations after that period will incur 100% cancellation fee.
2.3 Valid cancellations under 2.1 allow you to request:
2.4 If paid in cash and cancelled after Expert arrival, 100% fee will remain payable.
2.5 Eastri may cancel bookings if:
3.1 Fees are non-refundable except under conditions stated here.
3.2 Refunds may be considered only if:
3.3 No refunds for ironing packages, coupons, offers, or memberships.
3.4 No refund if customer is unavailable at location after Expert arrives.
3.5 Refund eligibility includes double/extra payment cases verified through records.
3.6 Eastri may offer:
3.7 Refunds are processed within 7 business days to original payment mode.